Privacy Policy

Overview

Maintaining the security of your data is a priority at Reet Good, and we are committed to respecting your privacy rights.  We pledge to handle your data fairly and legally at all times.

This policy, which applies when you use this site, provides you with information about:

  • how we use your data;
  • what personal data we collect;
  • how we ensure your privacy is maintained; and
  • your legal rights relating to your personal data.

How we use your data

Reet Good uses your personal data:

  • to provide goods and services to you;
  • to manage any registered account(s) that you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • for market research purposes – to better understand your needs;
  • to enable Reet Good to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Third party access of your information will be given to:

  • governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –
  • to comply with our legal obligations;
  • to exercise our legal rights (for example in court cases);
  • for the prevention, detection, investigation of crime or prosecution of offenders; and
  • for the protection of our employees and customers.

What Personal Data do we Collect?

Reet Good may collect the following information about you:

  • your name, your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address;
  • purchases and orders made by you;
  • your on-line browsing activities on Reet Good website;
  • your password(s);
  • when you make a purchase or place an order with us, your payment card details;
  • your communication preferences;
  • your location;
  • your correspondence and communications with Reet Good; and
  • other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive, and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

How we Protect Your Data

Our controls

Reet Good is committed to keeping your personal data safe and secure.
Our security measures include: –

  • encryption of data;
  • regular cyber security assessments of all service providers who may handle your personal data;
  • internal policies setting out our data security approach and training for employees.

Your Rights

You have the following rights:

  • the right to ask for a copy of personal data that we hold about you (the right of access);
  • the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
  • the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
  • the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details.

Cookies Policy

What are cookies?

Like most websites, Reet Good’s website use cookies to collect information.  Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses our website.  Cookies are essential for the effective operation of our website and to help you shop with us online.  They are also used to tailor the products and services offered and advertised to you, both on our website and elsewhere.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device.  This includes information about pages viewed, products purchased and your journey around a website.  We do not use cookies to collect or record information on your name, address or other contact details.  Reet Good can use cookies to monitor your browsing and purchasing behaviour.

How are cookies managed?

The cookies stored on your computer or other device when you access our website are designed by:

  • Reet Good, or on behalf of Reet Good, and are necessary to enable you to a make purchases on our website;

What are cookies used for?

The main purposes for which cookies are used are: –

  1. For technical purposes essential to effective operation of our website, particularly in relation to on-line transactions and site navigation.
  2. For Reet Good to market to you, particularly web banner advertisements and targeted updates.
  3. To enable Reet Good to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
  4. To enable Reet Good to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.